If you aren't fully happy with the quality of the item you have received we must be notified by email within three days of receiving the product with a description of what the issue is. If the product is found to be faulty we will arrange collection of the item at our cost and refund you in full.

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If however there is no fault found in the product or you have simply changed your mind simply return the item back to us in perfect condition and the original, unopened packaging within 14 days of receiving it and we will issue a full refund.

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We do accept the return of wallpaper rolls, however, they must not be opened and in their original packaging so they can be resold.

Shipping delays on pre-ordered items can occur, pushing estimated due dates back. These delays are out of our control and no refunds are given, however, we can issue a store credit if the delay simply won't work.

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Saddleback Studio will always act within our obligations of the Consumers Guarantee Act.

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Should you wish to return an item, please ensure that it is in the original packaging and send back with your order number and name on the packaging to Saddleback Studio, 145 Rawhiti Road Pukerua Bay, 5026, New Zealand.